Start with your provider
Gmail
Provider-issued app password. Use a dedicated app password, never the primary mailbox password. Google Advanced Protection and some managed accounts cannot use this path. See App password rejected or Account type blocked.
iCloud Mail
Provider-issued app password. Use a dedicated app password, never the primary mailbox password. If the provider refuses the connection, see IMAP access is unavailable.
Microsoft Outlook
Microsoft sign-in. Personal Microsoft accounts only. Work and school accounts are not supported. Microsoft work and school accounts are outside the release. See Account type blocked or IMAP access is unavailable.
Yahoo Mail
Provider-issued app password. Use a dedicated app password, never the primary mailbox password. If the provider refuses the connection, see IMAP access is unavailable.
Contact support
- Support contact: barryhand+snapattic-support@gmail.com
- Security contact: barryhand+snapattic-security@gmail.com
Both channels reach the publisher’s monitored inbox. Keep private mailbox, photo, credential, token and payment data out of every message.
What to include
The “never send” list above is the hard boundary. Inside it, these four things are usually enough to answer a question without a second exchange:
- Which mail provider you chose.
- What you were doing when it went wrong — connecting, finding, saving, or resuming.
- The exact message Snapattic showed, in your own words.
- Your macOS version.
Purchase questions are answered on the refunds page — read it first, since most of them are already covered there.
Before download
Coming soon for Mac
Snapattic for Mac is coming soon. There is no download or waitlist yet. Check the download page when it’s ready.
- Download: See the current installer and platform status.
- Privacy: Read the local, licensing, website and waitlist data boundaries.
- Security: Review credential scope, mail access, and how to contact us.
- Terms: Review scope, limitations and third-party service boundaries.
- Refunds: Understand refund and restoration behaviour before purchase.
Connect your mailbox
App password, sign-in, account and IMAP help
Find and save photos
Long runs, interruptions and attachment results
Files on your Mac
Storage, disk space and the local review folder
Opening Snapattic
macOS safety and Gatekeeper help
Checkout and entitlement
Purchase and entitlement restoration
More help
Additional Snapattic guidance