What a refund changes
A verified full refund revokes the server-side restoration entitlement for the provider-qualified mailbox that was purchased. After that, a new installation, an installation whose app data was cleared, or another device cannot restore the purchase: it must contact the licensing service and will not receive fresh purchase access.
What a refund does not change
If an installation already has valid purchase access cached for that mailbox, it can continue to work offline until the 30-day token expires. A refund cannot reach into an offline Mac and remove that already-cached access. This is expected behaviour, not a second restoration entitlement.
Need help with the result
- If a clean or different device restores after a refund, contact support with the provider, mailbox used for the purchase, and Stripe receipt reference if available. Do not send an app password, OAuth token, photos, or a purchase token.
- If an already unlocked offline installation still works after refund, that is the documented cached-offline behaviour above.
- If you have not received a refund decision, use the support contact published with Snapattic and share only the minimum receipt reference needed to locate the purchase.