← All support guides

Snapattic support

Network problem

What happened, what it means, and what to do next.

Jump to a section

What to do

  • Check your internet connection, then choose Retry recovery. If you closed Snapattic, reopen it and choose Continue recovery.
  • If you are on a slow or shared network, try again later.

Good to know

  • Recovery is read-only and saves its position frequently, so resuming continues from your last checkpoint and skips photos you already have — you never get duplicates.
  • A brief hiccup during one download is retried automatically; you do not lose that photo.
  • Nothing is left half-written: each photo is verified and only moved into place once complete.