First: use the provider and mailbox you purchased for
A purchase is tied to one provider-qualified mailbox. Gmail dots, +tags, letter case, and
googlemail.com are canonicalized for licensing, so A.B+oldtag@googlemail.com and
ab@gmail.com refer to the same Gmail purchase. The same email on another provider, or a genuinely
different mailbox, is a separate purchase.
Restore without running another free preview recovery
Choose Restore purchase, select the purchased provider, enter the mailbox used for the purchase, and allow a short connection to the licensing service. A free preview recovery is not required first. A successful verification stores fresh purchase access for that account locally; it is never shown or logged.
If checkout has only just completed, use Check purchase again after Stripe has processed it. Ensure the app is online and that both provider and mailbox match the purchase.
If a promotion code made Checkout zero-total, the same steps apply: an approved voucher grants the same account-bound entitlement as payment. Enter the value only in Snapattic’s labelled private code field before Checkout opens; never send it to support or paste it anywhere else.
Reinstalled, cleared data, or using another device
Those cases have no local purchase access cached, so restoration requires the server:
- Select the purchased provider and enter the mailbox.
- Choose Restore purchase.
- If the server reports entitled, continue recovery without another purchase or preview run.
If restoration says not found
A not found result means the service has no active restoration entitlement for that canonical
provider-qualified account. Do not buy again immediately. Check the selected provider, mailbox,
and receipt, then contact support with the minimum necessary purchase reference.
If the purchase was refunded, the server-side restoration entitlement is revoked. Reinstalling or restoring on another device then correctly fails. A device that already has valid purchase access cached may still work offline until it normally expires; a refund does not remotely remove that cache. See Refunds and purchase restoration.
Keep credentials private
Never send an app password, OAuth token, recovered photo, local path, or purchase token to support. Card details and Promotion Codes are handled through Snapattic’s bounded Stripe checkout path. Do not send a Checkout URL or voucher value.
If local purchase access was removed
Remove purchase access from this Mac deletes only the local purchase access after confirmation. It does not secure or revoke mail-provider access, cancel the purchase, or change the server record. Use Restore purchase to request fresh purchase access for the same canonical account.