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Snapattic support

Access was revoked

What happened, what it means, and what to do next.

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What to do

  1. In Google Account → Security → 2-Step Verification → App passwords, create a new app password.
  2. Paste the new 16-character app password into Snapattic and reconnect.

Why this happens

Changing your Google password (or removing 2-Step Verification) revokes app passwords for your safety. Recreating one takes about a minute.

Good to know

Nothing on your computer is affected — your recovered photos stay where they are, and your recovery progress is saved. Reconnect with the new app password and resume.

Mail access versus purchase access

Removing a Gmail App Password revokes future mail access only. It does not delete photos already saved on your Mac, remove local purchase access, refund a purchase, or revoke server-side restoration. The release-candidate guide supplied with the invited build covers separate mail credential, purchase access, and data-removal steps.