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Snapattic support

Resuming recovery

What happened, what it means, and what to do next.

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How to resume

  • With a matching usable Keychain credential, reopen Snapattic and choose Continue recovery once.
  • If the prior App Password was session-only or Keychain cannot use it, Snapattic opens Reconnect to resume for the known mailbox. Complete that provider’s app-password or Microsoft OAuth access again; first-run setup education is not repeated.

Recovery picks up from the last saved checkpoint.

What “resume” guarantees

  • No duplicates. Photos already recovered are recognized by their content and skipped, so resuming never saves the same photo twice.
  • Continues from your last checkpoint. If recovery was interrupted mid-message, resume may re-check that one message — but already-saved photos are skipped, so you never get duplicates.
  • Your mail is never touched. Recovery is read-only: it never modifies, moves, flags, or deletes anything in your inbox.

When you might need to resume

  • The connection dropped — resume when you are back online. See Network.
  • The daily download limit was reached — resume the next day. See Daily limit.
  • Your computer slept or you quit the app — just reopen and resume.

Large archives

Big inboxes can take more than one session (and more than one day) to finish. That is expected; see Long recovery duration.