# Could not save photos

What happened, what it means, and what to do next.

- [All support guides](/snapattic/support/)
- [Snapattic home](/snapattic/)

Snapattic could not write to the folder where your photos are saved. This is usually a
permissions problem, not a space problem.

## What to do
1. Make sure the `Pictures` folder (or your chosen destination) exists and your user account can
   write to it.
2. If it is on an external drive, reconnect the drive.
3. On macOS, grant Full Disk Access to Snapattic if the folder is protected.
4. Choose **Retry recovery**. If you closed Snapattic, reopen it and choose **Continue recovery**.

## Where photos are saved
`~/Pictures/Snapattic/<account>/<year>/` on macOS.

## Good to know
No partial or broken files are left behind — each photo is written to a temporary file first and
only moved into place once it is fully downloaded and verified, so a permission error never
leaves you with a corrupt photo.