# Network problem

What happened, what it means, and what to do next.

- [All support guides](/snapattic/support/)
- [Snapattic home](/snapattic/)

The connection to Gmail dropped. Your progress is saved on this Mac.

## What to do
- Check your internet connection, then choose **Retry recovery**. If you closed Snapattic, reopen
  it and choose **Continue recovery**.
- If you are on a slow or shared network, try again later.

## Good to know
- Recovery is **read-only** and saves its position frequently, so resuming continues from your
  last checkpoint and skips photos you already have — you never get duplicates.
- A brief hiccup during one download is retried automatically; you do not lose that photo.
- Nothing is left half-written: each photo is verified and only moved into place once complete.