# Some photos couldn’t be saved

What happened, what it means, and what to do next.

- [All support guides](/snapattic/support/)
- [Snapattic home](/snapattic/)

A few photos were damaged or incomplete and could not be saved. Recovery continued with the
rest.

## What this means
- Most photos recover fine. A small number of files in any large archive are corrupt on the
  server side (truncated emails, damaged encodings from years ago).
- Snapattic verifies every file by its actual content, not just its name, so a mismatched or
  broken file is skipped rather than saved as a broken photo.

## What to do
- Usually nothing — these files are genuinely unrecoverable.
- If a specific photo matters, try forwarding that original email to yourself and recover again;
  re-delivery sometimes repairs a broken attachment.

## Transient failures
If a download dropped due to a brief connection hiccup, Snapattic retries it automatically. If
an attachment still fails after those retries, it is a network/resume problem rather than a corrupt
attachment: the affected message remains eligible for a later run and recovery does not advance past
it. Reconnect and resume instead of assuming the photo was skipped.