# Help with Snapattic.

What happened, what it means, and what to do next.

- [Snapattic home](/snapattic/)
- [Read privacy](/snapattic/privacy/)

> Keep private data out of support messages. Never send an App Password, account password, mail content, attachment name, saved photo, local path, raw log, hash, license token, card detail or promotion code.

## Start with your provider

### Gmail

**Provider-issued app password.** Use a dedicated app password, never the primary mailbox password. Google Advanced Protection and some managed accounts cannot use this path. See [App password rejected](/snapattic/support/app-password-rejected/) or [Account type blocked](/snapattic/support/account-type-blocked/).

### iCloud Mail

**Provider-issued app password.** Use a dedicated app password, never the primary mailbox password. If the provider refuses the connection, see [IMAP access is unavailable](/snapattic/support/enable-imap/).

### Microsoft Outlook

**Microsoft sign-in.** Personal Microsoft accounts only. Work and school accounts are not supported. Microsoft work and school accounts are outside the release. See [Account type blocked](/snapattic/support/account-type-blocked/) or [IMAP access is unavailable](/snapattic/support/enable-imap/).

### Yahoo Mail

**Provider-issued app password.** Use a dedicated app password, never the primary mailbox password. If the provider refuses the connection, see [IMAP access is unavailable](/snapattic/support/enable-imap/).

## Contact support

- **Support contact:** [barryhand+snapattic-support@gmail.com](mailto:barryhand+snapattic-support@gmail.com?subject=Snapattic%20support)
- **Security contact:** [barryhand+snapattic-security@gmail.com](mailto:barryhand+snapattic-security@gmail.com?subject=Snapattic%20security)

Both channels reach the publisher’s monitored inbox. Keep private mailbox, photo, credential, token and payment data out of every message.

### What to include

The "never send" list above is the hard boundary. Inside it, these four things are
usually enough to answer a question without a second exchange:

1. Which mail provider you chose.
2. What you were doing when it went wrong — connecting, finding, saving, or resuming.
3. The exact message Snapattic showed, in your own words.
4. Your macOS version.

Purchase questions are answered on the [refunds page](/snapattic/refund/) — read it
first, since most of them are already covered there.

## Before download

### Coming soon for Mac

Snapattic for Mac is coming soon. There is no download or waitlist yet. Check the download page when it’s ready.

- [Download](/snapattic/download/): See the current installer and platform status.
- [Privacy](/snapattic/privacy/): Read the local, licensing, website and waitlist data boundaries.
- [Security](/snapattic/privacy/#mail-access): Review credential scope, mail access, and how to contact us.
- [Terms](/snapattic/terms/): Review scope, limitations and third-party service boundaries.
- [Refunds](/snapattic/refund/): Understand refund and restoration behaviour before purchase.

## Connect your mailbox

App password, sign-in, account and IMAP help

- [App password rejected](/snapattic/support/app-password-rejected/)
- [Access was revoked](/snapattic/support/access-revoked/)
- [IMAP access is unavailable](/snapattic/support/enable-imap/)
- [This account type blocks app passwords](/snapattic/support/account-type-blocked/)

## Find and save photos

Long runs, interruptions and attachment results

- [Resuming recovery](/snapattic/support/resume/)
- [Network problem](/snapattic/support/network/)
- [Daily limit reached](/snapattic/support/daily-limit/)
- [Why is recovery taking so long?](/snapattic/support/long-scan-duration/)
- [Some photos couldn’t be saved](/snapattic/support/corrupt-attachments/)
- [Recovery is already running](/snapattic/support/recovery-already-running/)

## Files on your Mac

Storage, disk space and the local review folder

- [Could not save photos](/snapattic/support/storage-access/)
- [Not enough disk space](/snapattic/support/low-disk/)
- [Skipped small images](/snapattic/support/skipped-small-recovery/)

## Opening Snapattic

macOS safety and Gatekeeper help

- [macOS Gatekeeper](/snapattic/support/smartscreen-gatekeeper/)

## Checkout and entitlement

Purchase and entitlement restoration

- [Paid but still locked](/snapattic/support/paid-but-still-locked/)
- [Refunds and purchase restoration](/snapattic/support/refunds/)

## More help

Additional Snapattic guidance

- [Microsoft sign-in did not finish](/snapattic/support/microsoft-sign-in/)